Category: Contact Center AI

Conversational User Experience (CUX): The Future of Human-Product Interaction through Technology

The recent developments with ChatGPT proved how much a conversational experience is helping users to easily understand and navigate the product. Conversational user experience was not new, however, after the popular adoption of ChatGPT, everyone seems to be rushing to adopt conversational user experience. Conversational user experience means the users can interact with the product … Continue reading Conversational User Experience (CUX): The Future of Human-Product Interaction through Technology →

Intuitive customer journey using off-the-shelf AI solutions – Contact center AI and TensorFlow

AI-First based approach is the theme driving many organizations. Even though we are at a very beginning stage of AI, there is almost every product which has AI touch in it. This initial stage in AI is ANI(Artificial Narrow Intelligence). These type of AI's specialize in one thing they do and they are not specialized … Continue reading Intuitive customer journey using off-the-shelf AI solutions – Contact center AI and TensorFlow →